Troubleshooting
My email does not work
If you experience one of the following symptoms, the checks below may help you identify the problem.
- Your mail application reports an authentication or mail server host error.
- Sending a test message in Outlook or Outlook Express fails.
I am unable to send mail
Normally, you should use your internet service provider’s SMTP server for outgoing mail. Mobile users may prefer a fixed SMTP server so their settings do not need to change when they move between networks.
Check whether your network blocks port 25
Optus and Bigpond are known to block port 25, which can prevent mail being sent through Horizon Hosting.
Check your account settings
Confirm that your email address, password and mail server details match the settings for your Horizon Hosting account.
View system configuration settings