Horizon Hosting support

Hosting help, settings and practical guides

Find account settings and step-by-step instructions, or send a question to our Australian support team.

Find the right help

Choose the type of help you need

Open your configuration details, browse a guide or contact the team about your account.

Find the control panel, mail, FTP and DNS settings used with your Horizon Hosting account.

Have a question or something that needs a closer look? Send it to our local support team.

Browse practical instructions for common email, website, domain and account tasks.

Popular how-to guides

Step-by-step help for the tasks customers need most often.

Checks to get incoming and outgoing mail working again.

Connect with FTP and publish your site files.

Configure your Horizon Hosting mailbox on iPhone.

Password-protect private areas of your website.

What you need to update a domain registrant.

Manage mailboxes, websites and hosting settings in Plesk.

Guides & advice

Plain-English articles to help you choose tools, protect your inbox and keep your online business moving.

Choosing web analytics Choosing an ecommerce platform Helping search engines find your website Fighting spam Why is my email being blocked? Deploying with Git in Plesk

Send the details to our support team and include any relevant error message.