Horizon Hosting

Legal

Terms and Conditions

Clear terms for using Horizon Hosting products and services.

Last updated 4 September 2026. These terms apply to orders accepted on or after this date. For an existing Service, they apply from the effective date stated in the direct notice we send to the Customer; until then, the previously applicable terms continue.
  • “Horizon Hosting”, “we”, “us” and “our” mean Brandon Yap and Elizabeth Yap, partners trading as Horizon Hosting (ABN 38 994 469 579). “Customer”, “you” and “your” mean the person or organisation named in an accepted order. An “Authorised User” is a person the Customer permits to access or manage an account. “Services” means the hosting, email, domain-name or related services identified in an accepted order.
  • Submitting an order request does not require us to accept it. An agreement starts when we confirm that we have accepted the order or activate the relevant Service, whichever occurs first, provided you have accepted these terms. A person accepting these terms for an organisation confirms that they are authorised to bind that organisation.
  • The agreement consists of the accepted order, any product-specific terms or service level agreement expressly supplied with it, and these terms. If they conflict, the accepted order takes priority, followed by the product-specific terms or service level agreement, then these terms.
  • We may decline an order before an agreement starts, including where a requested service is unavailable, presents an unacceptable legal or technical risk, or does not meet a provider or registry requirement. We will refund any amount paid for an order we decline.
  • We may update these terms to reflect changes to our Services, providers, security requirements or legal obligations. We will publish the updated terms and effective date and send material changes to the current account email address before they take effect. If a change is likely to materially disadvantage an existing Customer, the Customer may cancel the affected Service before the change takes effect and receive a refund of unused prepaid recurring service fees. A change required urgently by law or to address a serious security risk may take effect sooner, but we will give direct notice as soon as reasonably practicable.
  • We will provide the Services with due care and skill and substantially as described in the accepted order. We do not promise that an online service will be uninterrupted or error-free, and maintenance, faults, attacks and failures in third-party networks or systems may occasionally affect availability.
  • We may perform scheduled and emergency maintenance. We will try to minimise disruption and provide advance notice of scheduled maintenance, or information about an unplanned outage, where reasonably practicable.
  • We may make reasonable technical changes needed to maintain, secure or improve a Service or comply with law. We will not materially reduce the core functionality of a paid Service during its current billing period without reasonable notice and an appropriate remedy, such as an alternative service, account credit or the option to cancel the affected Service.
  • A service level commitment applies only where we have expressly supplied a service level agreement for the relevant Service. Its measurement method, exclusions, claim period and service credits will be set out in that document.
  • You must provide accurate and current account, billing and eligibility information; ensure that an individual Customer, or the person placing an order for an organisation, is at least 18 years old and authorised to act; keep Authorised User details current; and cooperate with reasonable requests needed to provide or secure the Services.
  • Unless expressly stated otherwise, advertised prices are in Australian dollars and include GST. You must pay the fees shown in the accepted order or invoice by the stated due date.
  • Card payments are processed by Stripe. We may also offer other payment methods on an invoice. Before a recurring Service starts, the accepted order, invoice or payment authorisation will identify the billing period, recurring nature of the Service, amount or method used to calculate it, and how to cancel. We will charge a card on a recurring basis only where you have authorised recurring payments. Our Privacy Policy explains how payment and transaction information is handled.
  • Recurring Services are billed in advance. Unless otherwise agreed, each billing period begins on the invoice date and ends immediately before the next renewal date.
  • For each renewal of a recurring Service, we will issue an invoice. If you have authorised recurring card payments, we will charge the card when the invoice is issued. For other payment methods, payment is due within seven days after the invoice is issued. The Service will renew for the same billing period at the price shown on the invoice unless you cancel before renewal or we agree otherwise. We will give reasonable advance notice of any price increase before it applies.
  • If a payment fails or becomes overdue, we may notify you, retry an authorised payment method and give you a reasonable opportunity to pay. We may suspend an overdue Service after notice if payment remains outstanding. We will not charge an undisclosed fee merely because a payment attempt failed.
  • We will charge for excess data transfer or other usage only where the applicable allowance and excess price were disclosed before the charge was incurred. Where practical, we may instead contact you about reducing usage or moving to a more suitable plan.
  • Monthly hosting plans have no fixed minimum term. You may choose to prepay for a longer period without creating a minimum commitment unless a different commitment is clearly stated in an accepted order.
  • If you cancel a hosting Service within its first 30 days, we will refund the hosting fee paid for that period. This voluntary change-of-mind policy does not cover domain registrations, certificates, usage charges or other third-party costs already incurred.
  • After the first 30 days, cancellation and any refund are handled under section 8. Fees paid to a registry or other third party for an issued domain name or certificate are not ordinarily refundable, except where required by law, allowed by the provider, or caused by our error.
  • Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law. Our voluntary refund terms operate in addition to those rights.
  • A domain search or order does not guarantee that a name can be registered or transferred. Availability can change before an application is processed, and each domain is subject to the rules, eligibility requirements and decisions of its registry, registrar and governing body.
  • You must provide complete and accurate registrant and eligibility information, maintain your eligibility throughout the licence period, and promptly authorise or complete any steps needed for registration, transfer or renewal. The registrant details should identify the person or organisation intended to hold the domain-name licence.
  • We will manage a domain registration or renewal that forms part of an accepted order and will send renewal information to the current account contact. You remain responsible for keeping those contact details current and acting on notices before the registry deadline. A missed or undelivered reminder does not extend a registry deadline, but this does not limit any right or remedy you have under applicable law.
  • For a new .au registration that the registry permits to be cancelled, Horizon Hosting offers a full account credit if you ask us to cancel it within 48 hours after we send confirmation that registration is complete. The policy does not apply to renewals or transfers. This is our commercial credit policy; it does not shorten or replace any right available under current auDA rules. Cancellation rights and refunds for other extensions depend on the relevant registry and provider rules and will be confirmed where available.
  • Cancelling or allowing a domain to expire can stop associated website and email services. After applicable registry hold, expiry and deletion periods, the name may become available for registration by another person. We will explain the likely effect before processing a cancellation where reasonably practicable.
  • You must use the Services only for lawful purposes and must not use, attempt to use, or allow them to be used to break the law, infringe another person’s rights, or facilitate unlawful conduct.
  • You must not use the Services for malware, phishing, credential theft, unauthorised access, security probing without permission, denial-of-service activity, deliberate network interference, forged routing or message headers, or conduct intended to evade security or abuse controls.
  • You must not store, publish or distribute content that is unlawful; infringes copyright, trade mark or other intellectual-property rights; contains child sexual abuse material, pro-terror material or abhorrent violent material; makes unlawful threats; or unlawfully promotes or incites hatred or violence. Pornographic or sexually explicit content is not permitted.
  • You must not use the Services to make material available contrary to the Online Safety Act 2021 (Cth) or an applicable Online Safety Code or Standard. This includes age-restricted material, such as certain high-impact violence or self-harm material, where access controls or other safeguards are legally required and have not been expressly agreed with us.
  • You must not send unsolicited commercial electronic messages, operate an open mail relay, use purchased or harvested recipient lists without lawful consent, or use another provider to send messages that advertise or direct replies to a Service hosted by us.
  • You must not use shared hosting in a way that materially degrades service for others. High-volume file distribution, persistent chat or IRC services, cryptocurrency mining, public proxy services and similarly intensive workloads require our prior written approval.
  • If usage materially exceeds a disclosed plan allowance or adversely affects the platform, we will normally explain the issue and give you a reasonable opportunity to reduce usage or move to a suitable Service. We may act immediately where reasonably necessary to protect security, service availability or another person.
  • We may investigate credible abuse reports and may block content, restrict traffic or suspend the affected Service where we reasonably believe that action is necessary and proportionate. We will give notice and reasons where legally and reasonably practicable. We may report suspected unlawful conduct to an appropriate authority where required or authorised by law.
  • If a breach can reasonably be remedied without immediate action, we will generally give you notice and a reasonable opportunity to correct it. Serious, repeated or unremedied breaches may result in termination under section 8.
  • You retain ownership and editorial control of your content. You confirm that you have the rights and permissions needed for us to host, transmit, back up, filter and otherwise process that content to provide and secure the Services.
  • You grant us a non-exclusive licence to process your content only for those purposes, to comply with law and to complete an orderly suspension or termination. The licence ends when that processing is no longer reasonably required, although residual copies may remain in backup systems until they are rotated or securely retired.
  • Except for the limited rights expressly granted under the agreement, neither party transfers ownership of its pre-existing intellectual property. Horizon Hosting and its licensors retain ownership of the software, documentation, branding and other materials they provide, and you retain ownership of your content.
  • You are responsible for the content and activity of your account and for managing Authorised Users. You must use strong, unique passwords, protect account credentials and notify us promptly if you suspect compromise or unauthorised use.
  • Each party must protect the other party’s non-public business, technical and account information and use it only for the agreement. This obligation does not apply to information that is already public through no breach, was lawfully known or received without restriction, or was independently developed. A party may disclose confidential information to personnel and providers who need it and are subject to appropriate obligations, or where disclosure is required or authorised by law.
  • We will use reasonable technical and organisational safeguards appropriate to the Services and the information involved. No online service can be made completely secure, and you remain responsible for securing your own applications, devices, credentials and independent backups.
  • Spam, virus and other security filters reduce risk but cannot detect every harmful or unwanted item. You should use appropriate endpoint security and verify unexpected messages, attachments and requests.
  • Unless a specific backup service is included in an accepted order, any backup we maintain is an operational disaster-recovery measure and is not a guaranteed customer backup or archive. Backup timing, scope and recoverability may vary, and email spools may not be backed up.
  • You must maintain independent, current and restorable copies of important website files, databases, email and other content. We will provide reasonable restoration assistance from an available operational backup, but we cannot promise that a particular item or restore point will be available.
  • Our Privacy Policy explains how we collect, use, store and disclose personal information, including information in customer-hosted content and security records.
  • Nothing in the agreement excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded or limited.
  • Where the Australian Consumer Law permits us to limit a remedy for a failure involving services not ordinarily acquired for personal, domestic or household use, our liability is limited, at our option, to supplying the affected Services again or paying the reasonable cost of having them supplied again. This limitation applies only where it is fair and reasonable for us to rely on it.
  • To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the agreement was formed. This does not limit liability arising from fraud, wilful misconduct, a breach of confidentiality, infringement of intellectual-property rights, or any liability that cannot lawfully be limited.
  • Subject to the preceding provisions and to the extent permitted by law, each party’s total liability arising from the agreement is limited to the fees paid or payable for the affected Service during the 12 months before the event giving rise to the claim. This cap does not apply to payment obligations, fraud, wilful misconduct, breach of confidentiality, infringement of intellectual-property rights or liability that cannot lawfully be limited.
  • You are responsible for a third-party claim or reasonable loss to the extent it is caused by your unlawful content, your infringement of that third party’s rights, or your deliberate or reckless breach of the acceptable use policy. You are not responsible to the extent the claim or loss was caused by our negligence, breach of the agreement or unlawful conduct.
  • Third-party networks, registries and service providers may affect delivery of a Service. We remain responsible for our own obligations, including exercising due care in selecting and managing providers where applicable, but are not responsible for an event wholly outside our reasonable control.
  • Neither party is liable for delay or failure caused by an event outside its reasonable control, such as natural disaster, widespread network failure, war, civil disorder, government action or a large-scale malicious attack. The affected party must take reasonable steps to reduce the impact and resume performance. If a paid Service is materially unavailable for a prolonged period, the Customer may contact us for an appropriate credit, refund or cancellation right having regard to the circumstances and applicable law.
  • You may cancel a recurring hosting or email Service at any time by emailing accounts@horizonhosting.com.au from an authorised account contact. Unless you request earlier deactivation, cancellation stops the next renewal and the Service continues until the end of the current paid billing period. Domain cancellations and non-renewals are handled under section 4 because registry deadlines and consequences apply.
  • If you request earlier cancellation of a hosting or email Service prepaid for a longer period and no minimum commitment was expressly agreed, we will refund fees for unused complete months after the effective cancellation date, less any non-refundable third-party costs disclosed before purchase. This does not affect any additional right you may have under law.
  • We may terminate a Service for convenience on at least 30 days’ notice and will refund the unused portion of prepaid recurring service fees. We may suspend or terminate sooner if you materially breach the agreement and do not remedy the breach within a reasonable period stated in our notice.
  • We may suspend immediately where reasonably necessary to address unlawful activity, a serious security or abuse risk, material harm to the platform or another person, or an overdue amount that remains unpaid after notice. We will limit the suspension to what is reasonably necessary and provide reasons and a path to restoration where legally and reasonably practicable.
  • You remain responsible for fees accrued up to the effective cancellation or termination date and for third-party costs that cannot reasonably be recovered. We will not continue recurring service charges after that date.
  • Before termination takes effect, you should download your content and arrange any domain transfer. After termination, we may disable access and delete content. Unless an accepted order states otherwise, we do not guarantee a post-termination retention or recovery period. Legal, accounting, security and backup records may be retained as described in our Privacy Policy.
  • We will provide reasonable cooperation with an authorised domain transfer, subject to registry rules and completion of required identity or security checks.
  • Please contact accounts@horizonhosting.com.au for a billing concern or support@horizonhosting.com.au for a service concern. Include the account, invoice or domain involved and a clear description of the outcome you seek.
  • Anyone may report suspected unlawful or age-restricted content hosted through our Services by emailing support@horizonhosting.com.au. Include the relevant URL or account, the nature of the concern and any supporting information. We will prioritise urgent safety reports, assess them under applicable law and our acceptable use policy, and take proportionate action. We may preserve evidence or notify an appropriate authority where required or authorised by law.
  • We will acknowledge the matter, investigate it in good faith and respond within a reasonable period. Both parties should first try to resolve a dispute through direct discussion before starting formal proceedings, except where urgent relief is reasonably required.
  • While a billing dispute is being investigated in good faith, you must pay any undisputed amount by its due date. We will not suspend a Service solely because the genuinely disputed amount remains unpaid while we are actively investigating it. This does not prevent suspension on a separate ground permitted by section 8.
  • The agreement is governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and courts entitled to hear appeals from them, subject to any right a Customer has to bring a claim elsewhere under applicable law.
  • Notices under the agreement may be sent electronically to the current email address recorded for the account. You must keep that address current. A cancellation notice must use the process in section 8.
  • If part of the agreement is unlawful, invalid or unenforceable, it is to be read down to the extent necessary or severed if it cannot be read down. The remaining provisions continue to apply.
  • A delay or failure to exercise a right does not waive that right. Rights intended by their nature to continue after termination, including accrued payment obligations, intellectual-property protections and lawful limitations of liability, continue to apply.
  • Neither party may transfer the agreement without the other’s consent, which must not be unreasonably withheld. We may transfer it as part of a genuine sale or restructure of the business if the recipient assumes our obligations and we give affected Customers reasonable notice. If the transfer would materially disadvantage a Customer, the Customer may cancel the affected Service before the transfer and receive a refund of unused prepaid recurring service fees.
  • Questions about these terms can be sent through our contact page or to Horizon Hosting, PO Box 301, Blaxland NSW 2774, Australia.